1. Who we are
PT Pintas Samudra ("we", "us") operates passenger ferries between Batam Centre International Ferry Terminal and Berjaya Waterfront Ferry Terminal, Stulang Laut. This policy explains what personal information we collect and how we use it.
2. Information we collect
- Booking details: your name, passport details, travel date and sailing, needed to issue tickets and meet immigration requirements.
- Contact details: your phone number, WhatsApp account or email address when you contact us or book a ticket.
- Messages: what you send us through WhatsApp, email or social media.
- Technical information: standard information your browser sends when you visit this website, such as IP address and browser type, kept in server logs.
3. How we use your information
- To issue tickets and manage your booking.
- To check you in and meet port, immigration and customs requirements.
- To provide passenger insurance included with your ticket.
- To answer your questions and tell you about changes to your sailing.
- To keep our website secure and working properly.
4. Sharing your information
We only share your information when needed to provide our service or when required by law, for example with port and immigration authorities, our insurance provider, and payment providers that process your payment. We do not sell your personal information.
5. How long we keep it
We keep your information only as long as needed for the purposes above, or as long as the law requires.
6. Your choices
You can ask us to see, correct or delete the personal information we hold about you, unless we must keep it by law. Contact us using the details below.
7. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
8. Contact
PT Pintas Samudra, Batam Centre International Ferry Terminal, Batam, Indonesia
Email: leo@pintassamudra.com
WhatsApp: +62 811 666 44 88 (Indonesia) · +60 12 721 8338 (Malaysia)